Job Title: SALES MANAGER

Company: Le Boat

Location: Escazú, Costa Rica

Job Type: Full Time

Le Boat, part of the Travelopia group, is the world’s leading provider of self-drive boating holidays, with over 55 years of experience. We offer an unforgettable holiday experience across Europe and Canada's inland waterways. Our fleet, crafted to suit all party sizes and budgets, requires no license or prior boating experience, making it accessible to everyone. With guests from around the globe, including North America, Germany, and France, Le Boat operates in 9 countries with France's Canal du Midi as the most famous and popular cruising ground.

We are looking to hire a Sales Manager to join our team! Reporting to the Director of Sales, you will guide teams in Costa Rica and Australia in a dynamic manner while actively supplying to individual sales efforts. This hybrid role requires a balance between strategic leadership and hands-on selling, making it ideal for someone who thrives in both coaching and deals-closing.

What we’ll offer:

• 15 vacation days annually + birthday off.
• Health insurance “CCSS”
• 13th month bonus “Aguinaldo”
• Employee Group Travel Benefits
• Hybrid work environment

What you’ll do:

• Lead Sales team in different regions, including setting weekly, monthly, and yearly targets, supervising call-conversion performance, providing direction and support for Sales Agents to ensure consistently excellent performance and a positive team spirit.
• Conduct regular one-to-ones and team meetings to lead, mentor, and empower your team’s reports while leading team schedules, working time, rotas, holidays, overtime, and planning.
• Provide mentorship, training, and support to enhance team effectiveness, and identify training needs to create clear capability plans with regular SMART reviews.
• Work with the Head of Sales plus Sales Operations to deliver additional training requirements, including SBR training, Sales Academy, and product, service, procedures, and systems training.
• Maintain team spirit through active listening, support, and the creation of team-building activities throughout the year.
• Drive improvement using sales trackers, call conversion reports, and other key performance metrics to identify issues, and develop and implement solutions.
• Share updates, performance insights, and feedback with the wider management team in key meetings such as weekly trading calls.
• Work with leadership to implement regional initiatives and incentives aligned with business needs and ensure effective communication of those incentives and rewards to the team.
• Lead by example by actively engaging in sales activities including prospecting, pitching, and closing deals, while maintaining and growing key client relationships.
• Collaborate with senior management to set sales targets, growth strategies, and align your efforts with broader business objectives.
• Preparing regular reports on sales performance, pipeline management, and forecasting.
• Partner with Leadership of Sales and Operations to instill a customer-centric culture across the teams, creating an environment where each team member takes ownership of customer satisfaction, loyalty, and effective issue resolution.
• Ensure the team communicates brilliantly across business, sharing information and using collective knowledge to develop a consistent understanding of the end-to-end customer experience.
• Support regional CRM and customer retention initiatives such as outbound calling, ensuring your team is equipped to support regional event activity, including events like boat shows.

What you’ll bring:

• A confirmed experience in sales, with experience in both individual selling and leading small teams to achieve outstanding performance.
• At least 3 years in Sales, including a minimum of 1 year in a people management role.
• Previous experience in a sales and customer service environment, with familiarity using booking systems and supporting CRM and retention initiatives
• Strong leadership, coaching, and mentoring skills with a hands-on approach and a focus on team development!
• Excellent communication, listening, and negotiation skills — you enjoy speaking with customers, have a clear and friendly telephone voice, and build strong relationships.
• Analytical mentality with the ability to interpret sales data and use insights to drive performance and decision-making.
• Proficiency in CRM tools such as Salesforce or HubSpot, with a shown grasp of sales trackers and performance reporting.
• Exceptional organizational and time management skills — you can handle multiple workflows and adapt quickly to shifting priorities or last-minute trading requirements.
• Confidence in planning and leading team resources efficiently, ensuring delivery within agreed timeframes, budgets, and standards.
• A customer-first approach, always aiming to go above and beyond and create positive, consistent experiences.
• Commercially driven individual with attention to continuous improvement and a dedication to achieving high performance.
• A friendly, positive, and resilient personality who enjoys working with peers and leading by example and is adaptable to change and open to collaboration across all areas of the business.
• High level of flexibility and emotional resilience — you can work efficiently with a wide range of personalities and bounce back from setbacks with a “bring it on” demeanor.
• Fluent English is a plus; additional languages such as Spanish, Italian, or German are a plus.
• Willingness to occasionally work on Saturdays or Sundays as part of our rota.

We believe people are happier and perform best when they can be their true self, and that diverse teams deliver better results.Together we will cultivate a diverse, equitable and inclusive environment, where everyone can flourish. We are committed to driving change through increasing awareness of, and counteracting, unconscious bias, building an inclusive culture, and embracing diversity in all its dimensions

Travelopia is committed to ensuring an inclusive work environment for all individuals. If you require accommodations to participate in the recruitment process, inform us here:

Posted: 25/04/2025