Job Title: Doorman

Company: Pullman Hotels & Resorts

Location: Pullman Nairobi Upper Hill, Nairobi, Kenya

Job Type: Permanent

Company Description

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description

Are you passionate about creating unforgettable first impressions? We are looking for a courteous and well-presented Doorman to be the face of our hotel — warmly welcoming guests, providing assistance, and ensuring a seamless arrival and departure experience.

Key Responsibilities:

Warmly greet guests upon arrival and departure with a genuine smile and courteous manner.
Open doors, assist with luggage, and escort guests as needed.
Coordinate closely with valet, bell desk, and reception to ensure smooth guest flow.
Maintain the hotel entrance, ensuring cleanliness, order, and safety at all times.
Provide guests with directions, local area information, and respond to basic inquiries.
Monitor guest arrival patterns and assist with managing traffic at the front drive.
Maintain a professional appearance and be alert to guest needs at all times.

Qualifications

Qualifications and Requirements:

Previous experience in a similar role in a luxury hotel or hospitality environment is an added advantage.
Excellent grooming and communication skills.
Physical ability to stand for long periods and lift luggage.
Friendly, approachable personality with a commitment to guest service.

Additional Information


Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Posted: 13/01/2026