Job Title: Banqueting Supervisor

Company: Accor

Location: Pullman Nairobi Upper Hill, Nairobi, Kenya

Job Type: Permanent

Company Description

"Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"


Job Description

To supervise and coordinate all banquet operations during events, ensuring exceptional service delivery, adherence to standards, and seamless execution of functions.

Key Responsibilities

Supervise banquet set-ups, service, and breakdown for events, meetings, and functions

Lead, assign duties, and motivate banquet service staff during events

Ensure event layouts match Banquet Event Orders (BEOs) and client requirements

Coordinate closely with kitchen, stewarding, sales, and AV teams

Ensure high standards of service, grooming, hygiene, and safety are maintained

Handle guest requests and complaints professionally and promptly

Monitor service flow during events to ensure timely food and beverage service

Conduct pre-function briefings and post-event reviews with the team

Ensure proper use and care of banquet equipment and inventory

Assist in training and mentoring new team members

Ensure compliance with company policies, SOPs, and brand standards


Qualifications

Diploma or Certificate in Hospitality or Food & Beverage Service

Minimum 2–3 years’ experience in banquets or events service, with supervisory exposure

Strong leadership, communication, and organizational skills

Ability to work under pressure and manage multiple events

Excellent guest service and problem-solving skills


Additional Information

Your team and working environment:

Tight-knit and team oriented.
Hard-working, engaging and inclusive.
Attention to detail and hygiene
Well organised and autonomous

Posted: 13/01/2026