Job Title: Reservation Agent

Company: Fairmont Hotels & Resorts

Location: Fairmont Bab Al Bahr - Abu Dhabi, Abu Dhabi, United Arab Emirates

Job Type: Permanent

Company Description

Fairmont Bab Al Bahr is a 5-star Abu Dhabi beach resort with a stunning setting on Abu Dhabi Creek. Our luxurious urban hideaway offers unparalleled panoramas over the glittering white-marble minarets of iconic Sheikh Zayed Grand Mosque. Alongside exquisite restaurants and bars, Fairmont Abu Dhabi boasts 366 spacious rooms, suites and a villa. Designed with discerning business and leisure guests in mind, our incomparable facilities include a private beach, pool, meeting rooms, and a magnificent ballroom for lavish celebrations.


Job Description

Handle all reservation inquiries via phone, email, and online channels in a professional and courteous manner

Process room reservations, amendments, and cancellations accurately in the system

Provide clear information on room types, rates, packages, and hotel facilities

Maximize revenue through effective upselling and adherence to rate strategies

Ensure reservation details are complete and aligned with guest preferences and Fairmont brand standards

Coordinate with Front Office, Sales, and Revenue teams to ensure seamless guest experiences

Maintain knowledge of promotions, policies, and Accor loyalty programs

Handle guest queries and concerns promptly to ensure high levels of guest satisfaction


Qualifications

Must possess outstanding Sales skills, guest service skills, professional presentation and sophisticated communication skills.
Proficient in English language (Verbal and written), second language is an asset. Arabic is a must.
Possesses full command Opera and other Microsoft applications (necessary training will be provided). Computer literacy in Windows, MS Office Suite is a must.
2-year experience in similar positions and customer service

Posted: 24/01/2026