Job Title: Guest Relations Anchor

Company: &Beyond

Location: Mozambique

Job Type: Permanent

&Beyond is built, almost entirely, on the strength of remarkable people who give passionately to their roles, work tirelessly, have the guest experience at the core of their focus daily and care of the sustainability of our communities and environment. Every single ‘&Beyonder’ makes a huge difference to our success and our contribution to the world, regardless of their role or function. For this reason, we choose ‘&Beyonders’ very carefully – they are the strength and the future of this company.

KEY OUTPUTS:
Meet and greet all guests, say goodbye to all guests, know all guests by name.
Understand personal guest needs through interaction
When required to do so, conduct thorough orientation of new guests on arrival and inform the kitchen of any dietary requirements, liaise with guides and butlers with regard to any special requests
Transmit guest information to other lodges and get information from other lodges before guests arrival
Cover all daily and weekly requirements of the Lodge Manager, especially budget control and guest delight activities
When required to do so, assist with room allocation and planning for future bookings well in advance – read all day sheets thoroughly and plan for any special requests, requirements or occasions
Be present at all morning meetings
When required to do so, plan all tomorrow’s activities and transfer activities with the activity guides
Ensure that all rooms are checked by Housekeeping Manager before the guest’s arrival
In co-ordination with other management, host guests at all meals
Manage check-outs and invoices when Lodge Administrator is on leave or needs assistance.
Assist with monthly planning – training, guest requirement and staffing levels
Familiarise yourself and adhere to the Company Policies and Procedures
Sit in on Disciplinary procedures – sound knowledge of all policies and procedures and labour relations
Ensure that minimum standards as per BOPs are adhered to in all departments
Promote and instil a passion for Going the Extra Mile throughout all departments
Closely manage all guest delight activities together with other management, butlers, guides, housekeepers and other staff as necessary
Attend any departmental and finance meetings
Oversee stock takes
Spot check equipment, replace and improve when necessary. Manage annual on on-going maintenance and deep cleaning of furniture etc.
Organise training workshops with the lodge manager.
Check uniforms are correct, name badges are worn etc.
Ensure monthly operational stock takes are done and that you order up to par
Maintain par stock of crockery & cutlery, linen, operational smalls, and guest amenities in the store rooms. Ensure the store rooms are kept neat and tidy
Regular “walk-about” the office, stores, laundry and workshop - tidy, dusted, clean, including toilets
Help drive
&Beyond Life
New “stories of andBeyond”
Community involvement
Training and records of such
Staff delight
Guest Delights, Uniform, Cut & Crock, Ops Smalls and GA
Please note that this position is on a rotational anchor basis of two weeks covering the Safari Shop Manager, two weeks Lodge Administration and 2 weeks Guest Relations Manager

PREVIOUS WORK EXPERIENCE REQUIRED:

• 2 years’ experience working in a similar position within AndBeyond

• Computer literate

We reserve the right not to make an appointment.

Posted: 22/01/2026