Job Title: Assistant Manager Raffles Club Lounge

Company: Raffles Hotels, Resorts & Residences

Location: Raffles The Palm Dubai, Dubai, United Arab Emirates

Job Type: Permanent

Company Description
We are far more than a worldwide leader. We are more than 240 000 women and men who share something unique. Each and every day we host the world. We care for millions of people. We are all moved by curiosity. We love blending cultures. We are proud of our differences
Yes, we lead the way. But we want to go further, with audacity, with imagination, with passion.

Raffles the Palm

Raffles the Palm Dubai is on the western crescent of Palm Jumeirah, the world’s largest manmade island and archipelago. This luxurious five-star hotel with 340 spacious rooms, suites and villas is embellished with hand-crafted Italian touches and offset by carefully selected amenities to complete the atmosphere of elegance. Guests can enjoy panoramic views, a private beach, state of the art entertainment and recreational facilities, including specialist boutiques, a VIP movie theatre, signature and private restaurants complemented by exquisite banqueting and conference spaces.

When visiting Raffles, guests will discover the individual personality and story offered by the hotel. At the essence of every Raffles is the delivery of thoughtful, personal and discreet service to well-travelled guests. Raffles Hotels & Resorts is an award-winning, luxury international hotel company with a history dating back to 1887 with the opening of Raffles Hotel, Singapore. The portfolio currently comprises nearly twenty luxurious properties, from secluded resorts to city hotels in key locations around the world.


Job Description
To assist to oversee and direct all aspects of the Raffles Club lounge functions to achieve the highest possible guest satisfaction to current and future VIPs. This position also assists to promote the work culture and the company’s core values.

Key Roles & Responsibilities

Manage and supervise all tasks of his/her staff to ensure maximum guest satisfaction through personal recognition & prompt cordial attention from arrival through departure
Manage and supervise the lounge during operating hours
Liaise with kitchen on food selection for Breakfast, High Tea and Cocktail Hour
Meet and greet all guests personally
Oversee maintenance of efficient repeat guest history system
Promote Inter-Hotel sales and in-house facilities
Perform such functions to include but not be limited to:
Prepare Raffles Club guest welcome letters
Monitor guest comment cards and feedback
Attend to special requests by guests
Handle guest complaints and refer them as necessary, follow up on corrective action
Compile, analyze and control Raffles Club costs and inventory
Prepare requisitions for amenities on a timely basis
Ensuring and maintain entire range of services offered for the Raffles Club Lounge
Appraise appearance, discipline and efficiency of all staff under direct supervision
Organize and conduct regular meeting for Raffles Club staff to facilitate smooth operations
Prepare efficient work and vacation schedule for Raffles Club staff, taking into consideration project occupancy and forecasts and any large group movements
Performs related duties and special projects assigned
Works with Superior and Human Resource Manager to ensure the departmental performance of staff is productive. Duties include:
Plan for future staffing needs and recruit in line with company guidelines
Prepare detailed induction programmes for new staff
Analyze training needs of Front Office staff and develop training programmes
Conduct probation and formal performance appraisals
Coach, counsel, discipline staff and provide constructive feedback to staff
Work with Superior in the preparation and management of department’s budget; control & monitor departmental costs on an ongoing basis to ensure performance against budget
Adhere to OH&S policies and procedures and ensure your direct reports do the same
Personal Attributes

Good organisational skills
Good level of engagement with residents
Ability to manage a multi-cultural workforce
Excellent leadership & communication skills
Display high levels of integrity, dedication and support for continuous improvement
Flexible management style to meet the challenges of a changing work environment
Good knowledge of the entire Front Office Operations
Must be a self-starter, coach & mentor who can motivate the Team to perform their best
Knowledge of Opera Property Management System preferred

Qualifications
Degree from School for Tourism & Hotel Management
Minimum 3 - 5 years’ relevant experience with at least 2 year at a supervisory level.

Posted: 13/02/2026