Job Title: Reservation Agent F/M/X

Company: Mövenpick Hotels & Resorts

Location: Mövenpick Resort Agios Nikolaos Sivota, Syvota, Greece

Job Type: Permanent

Company Description
Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.


Job Description
We are seeking a Reservation Agent to join our team in Sivota, Greece. The successful candidate will serve as the primary point of contact for guests, ensuring a professional experience from the initial reservation process.

Deliver professional and efficient customer service to all guests
Manage incoming calls, emails, and online reservation requests with utmost professionalism
Optimize revenue through strategic recommendation of additional services and amenities
Provide comprehensive information about our property, facilities, and accommodate special requests
Ensure accurate processing of reservations, including correct recording of all guest details and preferences
Coordinate with other departments to fulfill guest requests and address any concerns
Maintain current knowledge of promotions, rates, and availability to provide precise information
Demonstrate thorough understanding of the property's policies, procedures, and services
Address guest inquiries and complaints promptly and professionally
Contribute to the achievement of team objectives and uphold high standards of service

Qualifications

Your experience and skills include:

At least three years experience in the same role Knowledge of computers systems, such as OPERA CLOUD, Microsoft office Strong interpersonal and problem solving abilities
Fluency in English, additional languages are a plus Eligible to work in Greece. Guest focused personality is essential

Posted: 14/04/2026